Question 1

How quickly will I get a reply?

Accepted Answer

We reply to most messages within one business day, Monday to Saturday between 10:00 AM and 6:00 PM IST.

Question 2

Is BioCard free to use?

Accepted Answer

Yes. BioCard has a generous free plan. Paid plans unlock custom domains, advanced themes and extra analytics.

Question 3

Can I use my own domain?

Accepted Answer

Yes. Pro plans support custom domains — connect any domain you own and we'll handle SSL automatically.

Question 4

How do I claim my username?

Accepted Answer

Sign up with your email, choose an available username on biocard.in, and your public page is live instantly.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. You can cancel from your billing settings; your plan remains active until the end of the current billing period.

Question 6

Do you offer refunds?

Accepted Answer

Refund requests within 7 days of the initial charge are considered. See our Refund Policy for full details.

Question 7

Is my data safe?

Accepted Answer

All traffic is served over HTTPS and stored on encrypted, managed cloud infrastructure. You can export or delete your data at any time.

Question 8

Can I change my username later?

Accepted Answer

Yes. You can change your username from account settings; the old username becomes available for others to claim.

Question 9

Do you support multiple links and sections?

Accepted Answer

Yes. Add unlimited links, services, products, social profiles, business info and appointment booking on a single BioCard.

Question 10

How do I report a bug or request a feature?

Accepted Answer

Send us a message from this page with category 'Bug report' or 'Feature request'. We read every submission.

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