Overview
BioCard is a subscription-based SaaS product. This policy describes how billing, cancellations and refunds are handled across all paid plans.
Subscription payments
Monthly plans
Monthly subscriptions are billed in advance for one month and renew automatically until cancelled.
Yearly plans
Yearly subscriptions are billed in advance for twelve months and renew automatically until cancelled. Yearly plans typically include a discount over monthly billing.
Cancellation
You can cancel any subscription at any time from your billing settings. Your plan remains active until the end of the current paid period; you will not be billed again after cancellation.
Refund eligibility
- Refund requests must be raised within 7 days of the original charge.
- The account must not have substantial usage of paid-only features in the billing period.
- Yearly plans cancelled within the first 14 days are eligible for a pro-rated refund of unused months at our discretion.
Non-refundable services
- Custom domain registration fees passed through to third-party registrars.
- One-time setup, design or done-for-you services after work has commenced.
- Renewals where no cancellation request was raised before the renewal date.
Free plan & trial period
The free plan is, and remains, free. Where a trial period is offered for a paid plan, you may cancel during the trial to avoid any charge.
Payment issues
Payment failures
If a renewal payment fails we will retry over the following days and notify you by email. If payment cannot be collected, paid features will be paused until the balance is settled.
Duplicate payments
Duplicate charges caused by a technical error are refunded in full once verified.
Chargebacks
Please contact us before initiating a chargeback so we can resolve any issue. Accounts associated with a successful chargeback may be suspended until the disputed amount is repaid.
Refund processing time
Approved refunds are issued to the original payment method within 5–10 business days. The time it takes to appear in your statement depends on your bank or card issuer.
Contact support
To request a refund or cancellation help, email buildanyproject@gmail.com with your account email and the transaction reference.